Customer Success
Let's build a smart Customer Success strategy that grows with your organization.
Early-stage teams deserve better than cookie-cutter playbooks. I bring a hybrid approach—part strategic partner, part AI accelerator—to help you build Customer Success practices that are customized, efficient, and built to scale.
Strategic Planning & Process
Think of this as "Customer Success in a box." Everything you need to build a strong foundation to evolve and scale your customers with you.
Tailored for you business and may include Customer Journey Mapping, Customer Health Scoring, and Process Development.
Perfect if you have: some paying customers and someone who manages them
Day-to-Day Tactical Execution
Tailored solutions based on your daily needs from analytics, dashboards, and reporting.
Perfect if you have: a team in place and limited quantitative metric tracking and visibility.
Leadership Development
Need to level up a talented person or team?
We'll spend time to assess and coach them to scale your Customer Success organization and process.
